PRIVACY POLICY

Use and operation of these web pages are governed by the laws of Wyoming. Information collected on this website is for the purpose of customer communication and sales. Information may be shared with a third-party only to process your order with that specified vendor. 


Ronin Arms LLC does maintain logs of visits to and use of its web pages. This information is used only for statistical analysis in order to identify user preferences and make the sites more user friendly. The collected information is not used to identify individual users and internet service providers.


E-mail logs for incoming e-mail concerning sender's and receiver's identification and the date and time that the message was sent are also maintained. The e-mail log does contain the message sent.


Visitors may subscribe to newsletters or email notifications through this website at their request. Removal from any subscriptions or communications may be done by emailing Ronin Arms LLC and requesting to unsubscribe from the content.




RETURNS AND CHANGES


We Stand Behind Our Work
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied  with their purchase.  Contact us  via the form on the Contact page if you believe there is an error in your product or service and we will do our best to rectify the situation with you.


 

ACCESSORY RETURNS

  • Returns are ONLY accepted for merchandise found defective immediately upon receipt and returned within 10 calendar days of receipt.
  • Accessory items that have been opened from the manufacturer packaging will not be accepted for return.
  • Returns will NOT be accepted for any accessories that have been installed/mounted. Most accessory items have a manufacturer warranty. Please contact the manufacturer if there are any issues with / post installation.
  • Original shipping charges are NOT refunded if the item is NOT found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 10% restocking fee.
  • All Ammunition Sales / Ammo Components are Final and Non-Returnable.
  • Scopes / Optics Sales - Customers must work through the manufacturer if a defect is not identified immediately upon receipt.


NEW FIREARM RETURNS

VERY IMPORTANT - FIREARM RETURNS!

Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you, it is considered used, even if unfired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. **Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer's warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees associated with returning the firearm to us through your local FFL dealer. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees Ronin Arms LLC will provide a prepaid label to ship the firearm to the manufacturer, if a prepaid label is not covered under their warranty.


USED FIREARMS

  • Used Guns: Customers have 10 calendar days from the date of transfer to request a return. Ronin Arms LLC will accept a return on your used item for a full refund during this time frame if the item is malfunctioning. Shipping arrangements for the used item will be made solely at Ronin Arms LLC discretion.
  • If items are found defective upon receipt, Ronin Arms LLC will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost. For your added convenience, Ronin Arms LLC will also arrange for the defective items to be picked up and returned to us by the original shipper (for firearms only). PLEASE DO NOT ATTEMPT TO RETURN PACKAGES TO THE ADDRESS ON THE BOX AS WE WILL BE UNABLE TO VERIFY YOUR RETURN AND ISSUE A REPLACEMENT OR REFUND.


ALL RETURNS MUST SHIP TO
Ronin Arms LLC
ATTN: RETURNS
10560 Wind Dancer Rd
Cheyenne, WY 82009



CEREKOTE

LIFETIME GUARANTEE

Your item(s) will be finished by Romin Arms LLC with the very best care and quality. We so so confident in our quality that we offer a LIFETIME GUARANTEE and an unconditional warranty against cracking, hipping, peeling and flaking of the H-series (bake on) Cerakote finish. However, with prolonged use, the coating will wear. This warranty will not cover normal wear and tear of the item(s). It does not cover any damage, alteration or abuse to the finish for neglect or accident. This warranty also will not cover the item(s) itself against damage, abuse or misuse to the finish from neglect, accident abuse or misuse by its owner. This warranty covers the H-seriers Cerakote as applied by Ronin Arms LLC only. We will not take responsibility for any issues encountered by other companies who make similar claims. If you coating ever chips, cracks, peels of flakes your options are limited to free refinishing of your item(s) by Ronin Arms LLC. In the event of a warranty issue, please contact Ronin Arms LLC prior to shipping your items(s) for shipping instructions. Return shipping is at the cost of, and the responsibility of the customer. 


Disclaimer

Firearms painted in bright colors may look like a toy to children. Please education your children about gun safety and keep your firearms secured and in a safe place to prevent unauthorized access to your forearms. Ronin Arms LLC encourage parents to train their children in the lawful and safe use of firearms. 


PICKING UP ITEMS FROM OUR RETAIL STORE

If you intend to pick up an order from our retail store, please allow 4 business days before attempting pickup. When your order is ready for pickup, you will receive an email informing you that your order has arrived and is available, typically in 4-7 business days.

We must charge Wyoming sales tax (6%) if you pick a gun up from the retail store. (You should see this amount calculated into your order before you complete your purchase).

If you are not a legal resident of Wyoming, you cannot pick up a handgun from our store; you must have the gun transferred to a dealer in your state. You may pick up a rifle or shotgun from our store if it is legal to own it in your state of residence.


CANCELLATION AND ORDER CHANGE FEES
For Ronin Arms LLC to maintain its goal in providing you with the lowest prices and best customer service, you MAY be charged a 10% Cancellation fee for canceling or substituting products on an order.




SHIPPING AND DELIVERY


SHIPPING A FIREARM - FFL'S AND TRANSFER OF OWNERSHIP

Ronin Arms LLC  will ONLY transfer ownership of a firearm to individuals or agencies in possession of a valid Federal Firearms License (FFL). This means we cannot ship directly to you unless you are an FFL holder.

If you do not hold a valid FFL, Ronin Arms LLC will transfer your purchased firearm to your choice of a licensed gun dealer in your state.

It is your responsibility:

  • to ensure that a firearm is legal to own in your state.
  • to contact the FFL
  • to complete all required paperwork when you pick up your purchase from your local dealer


Be aware that it is customary for your local dealer to charge a transfer fee at the time you pick up your purchase. This transfer fee is strictly between you and your local dealer. Please check with your local dealer concerning their policies. You do not pay Ronin Arms LLC the transfer fee. Certain dealers also apply sales tax. This is between you and your FFL dealer. Ronin Arms LLC only collects sales tax if you reside in the state of WY.

The buyer is responsible for contacting their transferring FFL to request they send a copy of their FFL to us.

Our contact information is as follows:
[email protected]

SHIPPING

Firearms ship FREE Ronin Arms LLC. This excludes long guns shipping to AK, HI, and PR. Our minimum $9 shipping charge will cover most accessories orders. Whenever possible, we will combine shipping for multiple small accessories on the same order. However, because certain accessories can be drop shipped from various warehouses, the shipping rates may increase. Any accessory shipped from another warehouse will incur an additional $5.00 increase in the base shipping cost. Shipping insurance is offered at a rate of $1 per $100 of the ordered item(s) value and is optional. Ronin Arms LLC is not responsible for uninsured items lost or damaged in transit. If you would like to review the total shipping charges for your order, click "checkout" to preview the order. You can preview the order including the ship to address, and the shipping charge before you click to confirm your order. The shipping and handling charge covers the cost of standard shipping. If you require expedited shipping, the shipping fees will be greater. You must contact us for a quote if you require expedited shipping. Expedited shipping only applies to transit times, not the processing time. We do NOT ship to PO Boxes.


Firearm orders process and ship within 3-7 business days upon receipt of full payment and a valid FFL. Accessory orders will generally ship within 3-5 business days of receiving payment.


Free UPS Shipping Option only applies to accessory items. To qualify, the total value of qualifying items must be at least $199.00 to ship free. Any non-qualifying items and orders not meeting the minimum value will incur our standard shipping charges.


All handguns are shipped via a 2-day UPS delivery service.


HAWAII, ALASKA, GUAM, U.S. VIRGIN ISLANDS, AND PUERTO RICO

  • Shipping charges to to these areas may be higher than our standard charges.
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